Total Quality Management (TQM): Tool Box for Continual Improvement

• Introduction to Total Quality Management (TQM) Concepts
  • Definitions and history of quality
  • Quality assurance and quality control
  • What is Total Quality Management (TQM)?
  • Quality standards
  • Cost of Poor Quality (COPQ)
  • Quality management principles 
  • Quality gurus comparison (Deming, Crosby, Juran, etc.)
  • Worldwide excellence awards
  • Quality maturity ladder
• TQM Enablers to Achieve Operational Excellence
  • ​Relationship between ISO 9001 and TQM
  • TQM success factors
  • Continual improvement
  • Employee empowerment
  • Participative management techniques
  • Competitive benchmarking
  • Team approach
  • Knowledge of tools
  • Clear methodologies
  • TQM critical success and failure factors​
• Continual Improvement Tools and Practices
  • The seven quality control tools
    • Check sheet, histogram, control charts, Pareto chart, cause-and-effect diagram, scatter diagram, and flow charts
  • Brainstorming
  • Tree diagrams: How-how and why-why diagrams
  • Process and process management
  • Value-added, waste, and LEAN thinking
  • Visual management and 5s program
  • Poka Yoke
• Continual Improvement Methodologies
  • Continual improvement and Kaizen
  • Plan-Do-Check-Act (PDCA) methodology
  • Toyota A3 model and report
  • The Eight-Step methodology
  • Six-Sigma methodology
  • Innovation and Quality 4.0
  • Assessing your organization's readiness
• Benchmarking as a Tool to Improve Quality and Business Processes
  • What is benchmarking?
  • Why benchmark?
  • Benchmarking methodology 
  • The two themes of benchmarking
  • Levels of benchmarking

Types of benchmarking