The Essentials of Business Etiquette and Protocol

The course methodology combines interactive and learner-centered approaches to ensure effective knowledge transfer and practical application. Content is delivered through facilitator-led presentations, supported by group exercises and activities that encourage collaboration and real-world practice. Facilitator- and participant-led discussions promote shared learning and reflection, while questionnaires and assessments are used to evaluate understanding, gather feedback, and measure learning outcomes throughout the course.

By the end of the course, participants will be able to:

• Analyze the principles of appropriate behavior in business and social contexts

• Evaluate effective strategies for interacting and communicating with various guest types

• Interpret and implement appropriate personal and professional conduct in diverse situations

• Compile the components necessary to plan VIP visits and formal occasions, embodying the role of an exemplary host

• Devise proper communication etiquette in various scenarios

Personnel officers, public relations professionals, event organizers, personal assistants, employees in the hospitality business, and all those whose positions require dealing and interacting with important persons in government and private sectors.

• Public speaking
• Verbal and non verbal communication
• Influencing
• Presentation delivery
• Active listening
• Building rapport