Warehouse Operations and Management

This course uses a combination of interactive learning tools, such as videos, questionnaires, case studies, team exercises, individual exercises, and group discussions.

By the end of the course, participants will be able to:

• Explain the objectives and functions of warehousing, and identify some of  the challenges in today’s warehouses
• Analyze ABC inventory classification and cycle counting, and evaluate record accuracy and discrepancies
• Describe the different types of storage and material handling systems
• Develop better skills for housekeeping and safety within the warehouse
• Improve supervisory skills and deal more effectively with warehouse staff issues
• Measure warehouse productivity using the right Key Performance Indicators (KPIs) and conduct a scientific audit of the warehouse

Those involved in warehousing (store) activities, both at the operational and supervisory levels. The course is also appropriate for anyone interested in learning more about the interaction between warehousing and other materials management functions (purchasing, inventory control, and distribution).

• Managing warehouse operations
• Improving customer service in the warehouses
• Evaluating and enhancing record accuracy
• Leading warehouse staff
• Apply sound safety practices in warehouses
• Performing warehouse auditing