Key Performance Indicators (KPIs)

• Fundamentals of Performance Measurement
  • Benefits of performance measurement
  • Different types of KPIs

Characteristics of effective KPIs

• Aligning the organization through strategic and operational KPIs

Using leading and lagging KPIs for proactive decision-making

The LOGIC model 

Defining effective KPIs to address the needs of all key stakeholders

KPIs: Guiding principles for organizational longevity

​Proactivity

Alignment

Balance

• Financial and Market KPIs: Outcome KPIs
  • Seven steps to determine the most critical KPIs
  • Private versus public sector approaches to outcome
  • Defining financial KPIs
  • Analysis of financial KPIs
  • Customer-related KPIs
  • Market KPIs
  • Analysis of customer and market KPIs
• Business Enablers KPIs
  • Defining quality
  • The eight dimensions of quality
  • Quality KPIs
  • Designing indexes
  • Defining process and operational efficiency KPIs 
  • Sustainability as a business enabler
  • Environmental KPIs
  • Social impact KPIs
• Measuring KPIs and Setting Targets for KPIs
  • Collecting and analyzing KPI measurement data
  • Evidence collection and criteria
  • Benchmarking and developing inspiring targets
  • Components of KPIs cards
  • Compiling KPIs in dashboards
  • Types of KPI cascading
  • Defining KPIs ownership
• Succeeding in the KPI Implementation Project
  • Gaining senior team buy-in
  • Establishing a winning KPI team 
  • Promoting a results-oriented culture
  • Setting up the right KPI development strategy 
  • Marketing the KPI system internally
  • Facilitating the use of KPIs for employees
  • Refining KPIs