ILM Recognized Key Managerial Skills for New Managers and Supervisors

This course uses a highly interactive approach combining brief presentations, leadership assessments, group discussions, case studies, practical exercises, role plays, and team-based activities. Participants will apply practical tools and frameworks that can be immediately implemented in the workplace.

By the end of the course, participants will be able to:

• Explain the responsibilities and core functions of effective managers and supervisors
• Build and lead collaborative high-performing teams
• Apply practical approaches to motivate employees and manage  performance
• Delegate tasks effectively and develop employees through coaching and feedback
• Use structured problem-solving, decision-making, and personal effectiveness tools to improve managerial performance

New managers, supervisors, and team leaders who have recently transitioned into leadership roles, as well as experienced supervisors who have not received formal management training and wish to strengthen their managerial capabilities.

• Managerial role mastery
• Team leadership and development
• Performance management and accountability
• Employee motivation and engagement
• Delegation and coaching skills
• Problem-solving and decision-making
• Personal effectiveness and time management