ILM Recognized Coaching and Mentoring Skills for Managers and Supervisors

In this course, participants will engage in extensive role-plays to develop their coaching and mentoring skills. Participants will also give mini presentations to the groups to demonstrate and share their understanding of the course material. Group activities will also be used to deal with challenging cases, and participants will receive feedback on their coaching and mentoring.

By the end of the course, participants will be able to:

• Differentiate between coaching, counseling, and mentoring, and explain key coaching concepts, types, and behavioral frameworks.
• Demonstrate effective coaching styles and apply core coaching competencies, including active listening and information-gathering techniques.

• Apply structured coaching processes to diagnose performance issues and conduct effective coaching sessions using appropriate strategies.

• Utilize coaching models and formulate targeted questions to address different personality styles and enhance coaching effectiveness.

• Explain the principles of mentoring and develop effective mentoring relationships within organizational contexts.

Managers and supervisors whose responsibilities require coaching and mentoring others with the aim of helping them achieve and exceed their performance targets.

• Coaching
• Mentoring
• Effective communication
• Active listening
• Powerful Questioning 
• Facilitating growth