Professional Skills for Human Resources Management

The program uses a discussion based approach in addressing the various topics covered combined with round table discussions, presentations, exercises, and role plays.

By the end of the course, participants will be able to:

• Explain the importance of Emotional Intelligence (EI) and apply some simple, relevant techniques
• Deliver balanced and well-structured public speeches with ease and confidence after learning how to deal with public speaking anxiety and subdue its effects
• Describe the differences between influencing and persuading, and use the best techniques in applying them in HR work-related situations
• Apply effective creative problem-solving techniques that will help them make the right decisions at work
• List the main differences between finance and accounting, use various budgeting techniques, and apply them in HR related scenarios

Human resources professionals or those who are about to start a career in HR as administrators, officers or specialists. The program is also beneficial for experienced officers and managers in HR who wish to update their knowledge and skills about the latest techniques in the various behavioral competencies.

• Working with people
• Presenting and communicating
• Planning and organizing
• Achieving goals and objectives
• Financial acumen
• Problem solving
• Decision making