Human Resources KPIs: Benchmarking HR Performance

The course uses a mix of interactive techniques such as:  lecturettes, group activities, numerical exercises, and simulations.

By the end of the course, participants will be able to:

• Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function
• List the KPIs that should be used in measuring HR as a function
• Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR
• Design and calculate the main formulas for evaluating the financial contribution of HR to the organization
• Generate and calculate the employee satisfaction index and use it to measure employee morale
• Explain employee turnover, its types and the various formulas used to calculate it
• Create and implement the HR scorecard

This course is targeted at human resources professionals who have been working in any HR function for at least three years. HR professionals need to evaluate and report on the effectiveness of human resources to senior management. This course will help them to do that in addition to market their image as business partners. The course is also suitable for human resources managers and senior executives who are accountable for the overall contribution of the HR function.

The targeted competencies in this course are:

• Leading and supervising
• Deciding and initiating action
• Persuading and influencing
• Presenting and communicating
• Analytical thinking
• Formulating concepts and strategies
• Planning and organizing
• Achieving goals and objectives