Sales and Customer Service Development Program

<p>In addition to the rick material and engaging exercises, the course relies on working with real life sales and customer service situations. Participants will have a chance to work through different role play techniques where they explore scenarios related to dealing with customers, negotiating with them, resolving conflicts and building relationships.</p>

By the end of the course, participants will be able to:

• Develop the right personal habits to optimize selling effectiveness
• Apply the different steps of the sales process and identify the need for each step
• Create objectives to maximize internal and external customer satisfaction
• Define and understand the different sources of conflict
• Identify personal conflict resolution styles
• Manage conflict in teams and engage in effective team problem solving

The course is designed for sales professional, customer service representatives, managers and supervisors who deal with customers daily or strategically, and who are keen on improving their performance by taking their customers to higher levels of satisfaction, by applying the latest sales and customer service tools.

• Customer relationships
• Sales competence
• Decision making
• Understanding of prospects’ motivation
• Time management and self-organizing
• Managing conflicts
• Emotional intelligence
• Negotiating
• Communication Skills