Organizational and Departmental Communication

This course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.

By the end of the course, participants will be able to:

• Identify effective frameworks for constructive interdepartmental communication
• Demonstrate excellent internal customer service skills
• Use proactive approaches to simplify work processes between departments
• Apply different team building models to create alignment within the organization
• Solve interdepartmental conflict by identifying and removing communication barriers
• Develop a plan for enhancing overall organizational communication

Managers, supervisors and professionals who interact with other departments, teams or business units.

• Relating to others
• Gaining commitment
• Teamwork
• Collaboration
• Role awareness
• Conflict resolution