The Efficient and Highly Productive Administrator

Administrators' Challenges of the 21st century

• Being a talent
• The changes in the psychological contract
• Seeing through obstacles
• Adaptability and change
• Gaining credibility
• Taking the initiative
• Embracing a positive attitude
• Customer relations

• Productivity definition
• Effectiveness versus efficiency
• Signs of inefficiencies at your office
• Simplification of work processes
• Best practices to be more productive

• Self-leadership
  • Personal SWOT analysis
  • Reactive versus proactive
• Effective communication:
• Types of communication
• Communication barriers
  • Listening skills
  • Time management:
  • Time wasters
  • Setting priorities
• Solving office problems (and turning them into opportunities)
  • Types of problems
  • Problem-solving techniques
• Working as a team

• Criteria for an effective administrator
• The meaning of competency
• Core competencies versus technical competencies
• An administrator’s technical competencies:
  • Task planning
  • Organizing work and meetings
  • Information management
  • Utilization of office technologies

• Definition of business writing
• Setting emails, letters, and memos in context
• Applying modern writing techniques
• Responding to different email/memo scenarios
• Promoting clarity in writing and avoiding any miscommunication