CMI Recognized Certified Administration and Office Management Professional

This course uses interactive group and individual exercises, role plays and discussions. Inter-group discussions to share working experiences are also an important ingredient in the process. Skills are introduced and revisited at regular intervals throughout the course to facilitate reinforcement and to help participants remember them. The course also uses several self assessment exercises to pin point areas of strengths and improvements as well as action planning to ensure practical implementation of the learning objectives.

By the end of the course, participants will be able to:

• Define and understand the role of the office manager and administrator and recognize their key responsibilities and contributions to effective office operations.
• Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
• Develop a service attitude and mindset aimed at the internal and external customer
• List the main causes of stress and apply the techniques needed to control them
• Apply time management techniques required for better office productivity
• Organize and manage meetings effectively by ensuring proper planning, coordination, and documentation of outcomes

Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.

• Self development
• Interpersonal communication
• Business writing
• Customer focus
• Self management
• Time management
• Meeting management