Excellence in Tourist Experience and Visitor Management

• Tourism psychology and its impact on the tourist behavior
• Key motives of today’s tourists
• Factors influencing tourist decision-making
• Tourist perception and interpretation of experiences

Visitor management planning

• Principles and steps in visitor management planning
• Implications for the tourism governance and stakeholders
• Identification of the needs of different types of tourists
• Development of visitor management policies and strategies

• Importance of effective communication in visitor care​​
• Emotional aspects of tourism
• Ethical considerations in visitor care (cross-culture)
• Development of communication and informational plan

• Risk identification and assessment
• Emergency planning and response
• Best practices in visitor safety and security

• Need for evaluating visitor satisfaction
• Data collection and analysis methods
• Measuring visitor satisfaction and experience
• Monitoring and evaluating visitor impact